Parent Helpline

Local Call, Helpline,

The Parent Helpline is a telephone information service for parents in South Australia.

Provides telephone information and support at any time 7 days a week (calls received between 7.15am - 9.15pm will be answered by local Parent Helpline staff; calls received outside these hours will be automatically redirected to the national healthdirect helpline).

• It is available to parents of children from birth to 12 years who live anywhere in South Australia.
• It provides information about health, behaviour and relationships for parents and people working with children and young people.
• It is able to provide information to callers on where to go for further help.
• Calls are confidential and you don't have to give your name unless you wish to.
• Parent Helpline staff have an information database based on the latest research, so they can give you the most up-to-date information when you call.
• Staff are qualified nurses, social workers, community health workers and selected volunteers. All staff receive ongoing training and support.

Some examples of the information available from the CYWHS Parent Helpline...

• Health: 
  - head lice, infectious diseases, immunisation, teething, bedwetting, cold
    sores, gastro and fevers.
• Behaviour: 
  - aggression, sibling rivalry, problem solving, toilet training, sleep, lying,
    stealing, unsettled babies, school refusal, bullying.
• Nutrition: 
  - feeding babies, fussy eaters, general nutrition information.
• Parenting: 
  - building self esteem, grief and separation, resources for counselling,
    stepfamilies, child protection issues.
• Parents: 
  - postnatal depression, pregnancy, mastitis, coping with parenting, support.